Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contents
- 1.Contact Details
- 2.What Information We Collect, Use, and Why
- 3.Lawful Bases and Data Protection Rights
- 4.Our Lawful Bases for the Collection and Use of Your Data
- 5.Where We Get Personal Information From
- 6.How Long We Keep Information
- 7.How to Contact Us and Exercise Your Rights
Contact Details
What Information We Collect, Use, and Why
To provide and improve products and services for clients:
- Names and contact details
- Occupation
- Payment details (including card or bank information for transfers and direct debits)
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
For the operation of client or customer accounts:
- Names and contact details
- Purchase or service history
- Account information, including registration details
- Marketing preferences
For information updates or marketing purposes:
- Names and contact details
- Profile information
- Marketing preferences
- Purchase or account history
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
Your right of access
You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification
You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure
You have the right to ask us to delete your personal information.
Your right to restriction of processing
You have the right to ask us to limit how we can use your personal information.
Your right to object to processing
You have the right to object to the processing of your personal data.
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent
When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
To provide and improve products and services for clients
Legal obligation
We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests
We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: to better provide goods and services that meet the clients' needs.
For the operation of client or customer accounts
Legal obligation
We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests
We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: to better provide goods and services that meet the clients' needs.
For information updates or marketing purposes
Legal obligation
We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Legitimate interests
We're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: to better provide goods and services that meet the clients' needs.
Where We Get Personal Information From
Directly from you.
How Long We Keep Information
Data you provide directly is typically kept until either (1) you unsubscribe from the service requested or until (2) two years after your last transaction.
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
How to Contact Us or Exercise Your Rights
Under our data protection rules you have rights to access and rectify your personal data, as well as to object to its processing or request erasure in certain circumstances.
If you have any concerns about our use of your personal information, you can make a data protection complaint to us at [email protected].
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's Address
Information Commissioner's OfficeWycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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